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Embraces Inspection Workflow Improvements

 

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ABOUT GARDEN COMMUNITIES

Celebrating its 70th anniversary in 2024, Garden Communities is a leading New Jersey-based real estate owner, builder and operator in the luxury multifamily niche. The team targets highly accessible, top-tier locations in the most desirable communities and designs properties that respond to the needs and desires of modern renters. Garden Communities' continual, thoughtful evolution involves providing fresh, next-generation inventory while constantly improving existing communities to serve demand and support changing lifestyle needs.

Background
The Garden Communities portfolio is growing by thousands of apartments annually, and the company’s continued robust project pipeline will introduce dozens of new communities in nine states over the next several years. Its vertically integrated operations provide full in-house support from site acquisition to leasing and property management, from infancy to stabilization.
In an ongoing drive to increase customer service performance, the firm recognizes the importance of leveraging tech advancements that enable enhanced efficiencies and streamlined processes.

Opportunity
The Garden Communities team identified move-out inspections as a target area for workflow improvements.

  • Multiple property management software products were operating effectively yet did not allow for integrated communications.
  • While the in-place systems were robust, there was some lag time in the delivery of reports from the field to the corporate office.
  • As the portfolio continued to grow, the team knew they needed a single-source solution to standardize field-level access and visibility.

Solution
After exploring multiple options, the Garden Communities team chose SuiteSpot to help automate its move-out inspections process. Today, the company is enjoying:

  1. A streamlined software program with easy-to-use, customized dashboards that make it simple for team members to capture, store and share actionable data – all in one place.
  2. A cloud-based application enabling real-time delivery of photos and information from the field to the office.
  3. A scalable solution that is driving accountability and will grow with the company for years to come.

Watch the webinar

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Multifamily Leaders Give SuiteSpot 5-Star Reviews

“Our building staff found the app really easy to learn and use compared to the Yardi maintenance app we tried previously. Switching to SuiteSpot has given us a much better process for maintenance and work orders that integrates perfectly with our Yardi PMS”
“SuiteSpot has changed the way we manage our maintenance processes. It was incredibly quick and easy to set up while still giving us the flexibility needed to manage our maintenance processes across our portfolio.”
“The integration with Yardi is a huge help as it eliminates duplication of work and gives everyone access to the information they need, especially helpful for proving resident damages. There's really nothing like it! ”

Multifamily Leaders Give SuiteSpot 5-Star Reviews

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“Our building staff found the app really easy to learn and use compared to the Yardi maintenance app we tried previously. Switching to SuiteSpot has given us a much better process for maintenance and work orders that integrates perfectly with our Yardi PMS”

“SuiteSpot has changed the way we manage our maintenance processes. It was incredibly quick and easy to set up while still giving us the flexibility needed to manage our maintenance processes across our portfolio.”

“The integration with Yardi is a huge help as it eliminates duplication of work and gives everyone access to the information they need, especially helpful for proving resident damages. There's really nothing like it! ”

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